Pak Mega Place

Job Title: Customer Support Executive - Livechat

Job Description:


Duties & responsibilities:

   Ensuring good quality service level by ensuring courteous and prompt response.
   Ensuring that all queued customers are entertained through live chat and no one has left the chat without the query being answered.
   Forward all email quotations received from customers to the respective sales team.
   Agent must be hands on with the knowledge of all country’s import policies for educating customers.
   Maintaining strong communication & coordination with all stake holders including other back office departments.
   Agent shall be working in un-assigned markets for developing business by increasing customers and sales.
   Must be able to work in extra hours and shift rotations (Day & Night)
   24/7 operations including weekends/national/public holidays.
   To remain updated with all markets import policies and procedures.
   Ensure timely sharing of Live chat leads and complaints to sales team.
   Keep accurate records and document customer service actions and discussions.
   Handling complaints and queries (from customers and staff).
   Other tasks given by the immediate report from time to time.

Required Qualification:

   2-3 years of core Livechat experience in the field of Inbound/Customer Services
   Minimum bachelor’s degree
   Perfect command of the English language (verbal and written both)
   Fast typing skills is a plus (40 WPM)
   Hands-on experience of CRM/Livechat systems
   Proficiency in Microsoft Office

2019-11-27 00:49:39

2-3 years

N/A

Karachi

Job Title: International Business Coordinator - Night Shift (Females Only)

Job Description:
Job Purpose:

   The purpose is to meet and surpass the company’s expectation to drive and rapid sustainable growth.
   Promote product and services to customers and negotiate with the aim of maximizing profits.

Duties & responsibilities:

   Building strong coordination and seek out new sales opportunity through calling, networking and social media.
   Managing assigned sales task under the reporting authority.
   Managing target requests and shipment plans. Ensuring business development through achieving required task as per specific market requirement(s).
   Managing overall sales activities in daily operational activities including coordination with CSD, handling customer queries, problem vehicles (Follow up for Deposit/Balance Payments), maintaining daily reservations and profit management of the team.
   Ensuring accomplishment of assigned sales targets and required sales turnover by ensuring timely receipt of payments on sales.
   Supporting the Manager in implementing Management’s directives including new policy compliance along with Senior Management Policies/Strategies regarding sales within the team.
   Achieving regular sales targets including timely receipt of payments on units.
   Other tasks given by the company from time to time.
   Ensuring discipline within the team.

Required Qualification:

   Minimum Bachelor’s Degree in Marketing/Sales (From reputable Business Schools/Universities).
   Experience as a sales executive or relevant role would be preferred.
   Excellent knowledge of MS Office.
   Fast learner and passion for sales.
   Self motivated with result-driven approach.

   Effective communication, negotiation and selling skills.
   Strong command over research, market trend analysis and business modules.

What We Put Forward

   Market Compatible Salary Package
   Incentives and Beyond Comparison Commission Structure.
   Excellent working environment with exposure to the International Market.
   Career Growth Opportunities
   Health Care Benefits
   Provident Fund & EOBI
   Transport Facility (For females and night staff)

Previous Experience:

   Minimum 0 to 2 years
   Fresh candidates are also encouraged.

2019-11-27 00:48:30

0 to 2 years

N/A

Karachi

Job Title: International Business Coordinator - French Speaker

Job Description:
Job Purpose:
   The purpose is to meet and surpass the company’s expectation to drive and rapid sustainable growth.
   Promote product and services to customers and negotiate with the aim of maximizing profits.

Duties & responsibilities:
   Building strong coordination and seek out new sales opportunity through calling, networking and social media.
   Managing assigned sales task under the reporting authority.
   Managing target requests and shipment plans. Ensuring business development through achieving required task as per specific market requirement(s).
   Managing overall sales activities in daily operational activities including coordination with CSD, handling customer queries, problem vehicles (Follow up for Deposit/Balance Payments), maintaining daily reservations and profit management of the team.
   Ensuring accomplishment of assigned sales targets and required sales turnover by ensuring timely receipt of payments on sales.
   Supporting the Manager in implementing Management’s directives including new policy compliance along with Senior Management Policies/Strategies regarding sales within the team.
   Achieving regular sales targets including timely receipt of payments on units.
   Other tasks given by the company from time to time.
   Ensuring discipline within the team.

Required Qualification:
   Minimum Bachelor’s Degree in Marketing/Sales (From reputable Business Schools/Universities).
   Experience as a sales executive or relevant role would be preferred.
   Excellent knowledge of MS Office.
   Fast learner and passion for sales.
   Self motivated with result-driven approach.
   Effective communication, negotiation and selling skills.
   Strong command over research, market trend analysis and business modules.

What We Put Forward
   Market Compatible Salary Package
   Incentives and Beyond Comparison Commission Structure.
   Excellent working environment with exposure to the International Market.
   Career Growth Opportunities
   Health Care Benefits
   Provident Fund & EOBI
   Transport Facility for selected timimgs.

Previous Experience:
   Minimum 0 to 2 years
   Fresh candidates are also encouraged.

2019-11-27 00:47:25

0 to 2 years

N/A

Karachi


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